Dispatcher

Responsibilities

• Build and manage daily dispatch schedules across shuttle, regional, and drayage drivers
• Assign loads and routes based on driver availability, Hours of Service, and equipment location
• Serve as the primary point of contact for drivers throughout the day; resolve delays and issues in real time
• Coordinate with the logistics department on load planning, appointment times, and scheduling changes
• Track load status and proactively communicate delays to customers or facilities as needed
• Monitor driver Hours of Service to avoid violations and plan around available drive time
• Source and book headhaul/backhaul loads through outside brokers when in-house freight is unavailable
• Maintain accurate dispatch records, load documentation, and driver communication logs
• Escalate safety concerns, mechanical issues, or compliance issues to the Safety Coordinator or Trucking Department Manager
• Support onboarding of new drivers by walking them through dispatch procedures and expectations

Qualifications

• Prior dispatch experience in trucking, logistics, or a related field preferred
• Working knowledge of Hours of Service regulations and route/trip planning
• Comfortable managing multiple drivers and priorities simultaneously in a fast-paced environment
• Strong communication skills; able to work directly with drivers, customers, and the logistics team
• Experience with dispatch, ELD, or transportation management software preferred
• Organized, detail-oriented, and able to problem-solve under time pressure